Cancellation & Refund Policy

    Last updated on Feb 11th 2023

        MISTRIGO INDIA believes in helping its customers

        as far as possible, and has therefore a liberal cancellation policy. Under

        this policy:

                Cancellations will be considered only if the request is made immediately

                after placing the order. However, the cancellation request may not be

                entertained if the orders have been communicated to the vendors/merchants

                and they have initiated the process of shipping them.

                MISTRIGO INDIA does not accept cancellation

                requests for perishable items like flowers, eatables etc. However,

                refund/replacement can be made if the customer establishes that the

                quality of product delivered is not good.

                In case of receipt of damaged or defective items please report the same

                to our Customer Service team. The request will, however, be entertained

                once the merchant has checked and determined the same at his own end.

                This should be reported within

                7 days of receipt of the

                products.

                In case you feel that the product received is not as shown on the site

                or as per your expectations, you must bring it to the notice of our

                customer service within

                7 days of receiving the

                product. The Customer Service Team after looking into your complaint

                will take an appropriate decision.

                In case of complaints regarding products that come with a warranty from

                manufacturers, please refer the issue to them.

                In case of any Refunds approved by the

                MISTRIGO INDIA, it’ll take

                6-8 days for the refund to

                be processed to the end customer.