Refund & Cancellation Policy

Last Updated: March 2026

Welcome to Mistrigo. This Refund and Cancellation Policy explains the conditions under which cancellations and refunds may be processed when using our services.

Cancellation Policy

Customers can cancel a service booking before the service provider starts traveling to the service location.

If the provider has already started traveling or reached the location, a cancellation fee may apply.

If a service provider cancels the booking, Mistrigo will try to assign another provider. If no provider is available, the customer may receive a refund where applicable.

Users who repeatedly cancel bookings may have their accounts temporarily restricted.

Refund Policy

A refund may be provided in the following situations:

• The service provider does not arrive at the scheduled time.
• The service cannot be completed due to provider issues.
• An incorrect payment has been charged.

Refunds will not be issued in the following cases:

• The customer cancels the service after the provider has arrived.
• The service has already been successfully completed.
• Incorrect information was provided by the customer.

Refund Processing

If a refund is approved, it will be processed within 5–10 business days using the original payment method.

Contact Support

If you need help regarding cancellations or refunds, please contact our support team.

Email: support@mistrigo.com
Website: https://mistrigo.com

Thank you for using Mistrigo services.